Terms and Conditions

1. General Provisions

1.1. These terms and conditions govern the relationship between the operator of retrorims.cz (the seller) and customers (the buyers).

1.2. The seller offers custom-made products based on the buyer’s specifications.

2. Order and Contract Conclusion

2.1. An order is considered binding after it is confirmed by the seller.

2.2. The buyer is obliged to provide correct and complete information when placing an order.

2.3. After the order is accepted, the buyer will receive a confirmation by email.

3. Delivery Conditions

3.1. The usual delivery time is three months, but may be extended depending on workload or unforeseen circumstances.

3.2. The seller will inform the buyer in case of any delay.

3.3. The goods will be delivered to the address provided by the buyer in the order.

4. Price and Payment Terms

4.1. The product price is listed on retrorims.cz at the time of the order.

4.2. Payment can be made via bank transfer or another method listed on the website.

4.3. Full payment is required once the order is completed, before it is shipped to the buyer.

4.4. All prices are listed excluding shipping and any additional related charges.

5. Withdrawal from the Contract

5.1. Due to the custom nature of the products, withdrawal from the contract is not possible after production has started.

5.2. The buyer has the right to cancel the order before production begins.

6. Warranty and Complaints

6.1. The seller provides a 24-month warranty on material and manufacturing defects from the date of delivery.

6.2. The warranty does not cover:

  • Mechanical damage caused by improper use or maintenance.
  • Damage caused by unprofessional installation or removal.
  • Natural wear and tear due to regular use.

6.3. Complaints must be submitted in writing to the seller’s email with:

  • A detailed description of the defect and photographic documentation, if applicable.

6.4. The seller will evaluate the complaint within 14 business days of receiving full information and decide on a solution.

6.5. If the complaint is accepted, the buyer is entitled to:

  • Repair of the defective product.
  • Replacement with a new item.
  • Refund if the defect cannot be resolved in another way.

7. Personal Data Protection

7.1. The seller processes personal data in accordance with applicable legislation.

7.2. Personal data is used solely for the purpose of fulfilling orders.

8. Final Provisions

8.1. These terms are valid from the date they are published on retrorims.cz

8.2. The seller reserves the right to modify these terms at any time.

Jan Janík - Radovesnice II, 173 - ID: 17751497 - Registered in the trade register